Privacy policy
1. Purpose of this Policy
The Merotec Official Online Store (hereinafter "the Service") is operated to provide customers with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Service, make a purchase, or communicate with us.
In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall take precedence regarding the handling of personal information.
2. Definition of Personal Information
"Personal Information" refers to any information that identifies, relates to, or can reasonably be associated with you or another individual. It does not include information that has been anonymized or data that cannot identify a specific individual.
3. Types of Personal Information Collected
We collect the following categories of information:
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3-1. Contact Information: Name, address, billing address, shipping address, phone number, and email address.
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3-2. Financial Information: Credit card/debit card details, bank account numbers, payment information, and transaction details.
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3-3. Account Information: Username, password, security questions, and user preferences/settings.
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3-4. Transaction Information: Viewed products, cart items, wishlists, and history of purchases, returns, exchanges, and cancellations.
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3-5. Communications: Inquiries sent to customer support or other correspondence with us.
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3-6. Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.
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3-7. Usage Information: Data regarding your interactions with the Service (timestamps, actions taken, etc.).
4. How We Collect Personal Information
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Directly from You: Information provided when you create an account or use the Service.
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Automatically: Information collected through cookies and similar technologies when you visit our website.
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From Service Providers: Information collected and processed by third parties acting on our behalf.
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From Partners/Third Parties: Information obtained from business partners or other external sources.
5. Purpose of Use
We use your personal information for the following purposes:
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Service Provision & Improvement: Processing orders/payments, arranging delivery, handling returns/exchanges, managing reviews, and providing product recommendations.
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Marketing & Advertising: Delivering marketing communications via email, text, mail, or online advertisements.
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Security & Fraud Prevention: Account authentication and the detection/prevention of fraudulent or illegal activities.
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Communication: Providing customer support and maintaining business relationships.
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Legal Compliance: Complying with applicable laws, responding to legal processes, and investigating violations of our Terms of Service.
6. Disclosure of Personal Information
We may share your information with:
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Service Providers & Shopify: For IT management, payment processing, and customer support.
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Marketing & Advertising Partners: To provide personalized advertisements.
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Third Parties: Based on your specific instructions or consent.
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Affiliates: Companies within our corporate group.
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Legal/Business Transfers: In connection with business transactions or legal obligations.
7. Relationship with Shopify
Our Service is hosted by Shopify, which may collect and process your personal information on our behalf.
8. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices, security, or content accuracy of these external sites.
9. Children’s Privacy
Our Service is not intended for children. We do not knowingly collect personal information from children under the legal age. Parents or guardians may contact us to request the deletion of a child’s information.
10. Security and Retention
While we implement security measures, no system is completely impenetrable. We retain personal information as long as necessary to maintain your account, comply with legal obligations, resolve disputes, and enforce our contracts and policies.
11. Your Rights and Choices
Depending on your location, you may have the following rights:
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Right to Access/Know: Access the information we hold about you.
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Right to Deletion: Request that we delete your information.
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Right to Correction: Fix inaccurate information.
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Right to Portability: Receive a copy of your information or transfer it to a third party.
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Right to Opt-out: Refuse targeted advertising or certain information sharing.
For Residents of the EU/UK:
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Right to Object/Restrict: Stop or limit processing for specific purposes.
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Withdrawal of Consent: Revoke consent for data processing at any time.
12. Complaints
If you have a complaint regarding our handling of personal information, please contact us at contact@merotec.me. You also have the right to lodge a complaint with the data protection authority in your place of residence.
13. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than your own. For transfers from the EEA or UK, we utilize Standard Contractual Clauses (SCCs) to ensure data protection.
14. Changes to this Policy
We may update this policy periodically for legal or operational reasons. Revised versions will be posted on our website with an updated "Last Modified" date.
15. Contact Information
Sato Shoten is the Data Controller of your personal information.
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Email: contact@merotec.me
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Address: 1-3-16 Nihonbashi Horidomecho, Chuo-ku, Tokyo 103-0012, Japan